Please select a topic from the menu below to locate the correct contact details. Don't forget to use our search box above and also check our Frequently Asked Questions.
Online Enquiries
At V Australia we pride ourselves on customer service and place great importance on the way our team members interact with Guests. We want to make your entire flying experience an enjoyable one.
We greatly appreciate your feedback so we can develop areas that may be of concern to our Guests, and to further develop our strengths and continue to offer excellent service.
We have a Guest Services team dedicated to dealing with any feedback our Guests may have and we welcome and encourage thoughts and opinions.
If you would like to lodge your feedback, compliment or complaint please use our Feedback Form.
Reservations/General Enquiries
We’re always ready to help our Guests – that’s why we’re available 24 hours a day, 7 days a week to answer your questions or queries. Please refer to the information below to find out how to get in touch with us:
| If calling from: | Contact number: |
|---|---|
| Australia | 13 V AUS (13 82 87) |
| New Zealand | 0800 VAUS VA (0800 8287 82) |
| United States of America | 1-800 444 0260 |
| South Africa | +27 11 461 6444 |
| Anywhere else in the world | +61 7 3333 6888 |
Freight
For all freight enquiries, please email the Manager, Gound Operations:
- Australia – call 1800 016 742 or email syd.cargosales@fly.virgin.com
- United States – call 1 800 828 6822 or email cargouscontactcenter@fly.virgin.com
Dangerous Goods
For any questions or queries regarding dangerous goods, please email:
Travel Agents
For telephone enquiries please contact our Guest Contact Centre.
For email enquiries, please contact the Sales Co-ordinator for your state:
| State | |
|---|---|
| Australian Capital Territory (ACT) | act.sales@vaustralia.com.au |
| Queensland (QLD) | qld.sales@vaustralia.com.au |
| New South Wales (NSW) | nsw.sales@vaustralia.com.au |
| South Australia (SA) | sa.sales@vaustralia.com.au |
| Victoria (VIC) | vic.sales@vaustralia.com.au |
| Western Australia (WA) | wa.sales@vaustralia.com.au |
| Country | |
|---|---|
| United States of America | us.sales@vaustralia.com |
Group Bookings
If you have 10 or more people travelling together on the same flight to the same destination for any reason whatsoever, please contact our Sales Team for great fares and friendly service:
| If calling from: | Contact number: |
|---|---|
| Australia | 13 67 00 |
| International | +61 7 3295 2299 |
Conferences
Our Conference Sales Team makes planning your next conference or business event effortless. Please contact us for further enquiries:
| If calling from: | Contact number: |
|---|---|
| Australia | 13 67 00 |
| International | +61 7 3295 2299 |
Corporate Enquiries
V Australia’s Corporate Sales Team is excited to assist clients with long haul travel requirements between Australia and the United States of America. Please contact us for further enquiries:
| If calling from: | Contact number: |
|---|---|
| Australia | 13 67 77 |
| International | +61 7 3295 2298 |
Media Relations Enquiries
If you are a media representative and would like to make an enquiry, need some information about V Australia Airlines or are looking for some images, we would love to hear from you.
PLEASE NOTE: only genuine media queries will be responded to from these email addresses.
Amanda Bolger
Public and Media Relations Manager
amanda.bolger@virginblue.com.au
Colin Lippiatt
Public Affairs Manager
colin.lippiatt@virginblue.com.au
Leonie Vandeven
Public Relations Specialist
leonie.vandeven@virginblue.com.au
Sponsorship Enquiries
Feedback
We greatly appreciate your feedback so we can develop areas that may be of concern to our Guests, and to further develop our strengths and continue to offer the excellent service we’re known for.
We have a Guest Services team dedicated to dealing with any feedback our Guests may have and we welcome and encourage thoughts and opinions.
If you would like to lodge a compliment, feedback or a complaint please use our Feedback Form .
